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Top Support Issues
Attached below are links to the
most frequently accessed support issues.

Support Issue

Category

View Article

EMAIL PROBLEMS - First step email troubleshooting procedures	E-mail
How do I find the settings for my Email program?	E-mail
Where can I qualify my line for DSL?	DSL
Configuring Windows Vista for DSL	DSL
How does E Street DSL compare to Cable Modem Internet Access?	Broadband
How to Change Dial-up Numbers on your computer	Dial-Up
Configuring Mac OS X for dial-up Internet Access	Dial-Up
How do I keep my computer safe on the Internet?	Security
I Need more Details on the E Street Spam & Virus Firewall	Spam Filters
Intro to E Street's Barracuda Spam & Virus Filter	Spam Filters

Support Bulletins:

05/03/2008 20:21:20MT -- clients6 hosting server planned Server upgrades and maint this weekend - webmasters are encouraged to hold off on updates in sites until 5/5 if possible -Thanks!

04/09/2008 15:32:53MT -- Planned DSL Maintenance - Hi Folks Qwest is upgrading DS3 termination equipment that services E Street DSL circuits. The maintenance window per Qwest is 4/22 beginning @ 2300 MST. This work will cause intermittent outages in DSL for up to 4 hours.

02/21/2008 10:36:05MT -- E STREET CUSTOMERS; NOTICE OF PLANNED MAINTANENCE Start approx: 03/07/08 Midnight - Stop: 03/08/08 0400 MST Our datacenter facility will be replacing core switching services causing an interruption in connectivity in the Maint. window. We will keep you posted on any changes as the date approaches.

02/11/2008 14:08:21MT -- Mail server problems for domains hosted on the clients5 mail server have been resolved and its upgrade is complete (to vers 8.3) - let us know if you are having any trouble. Also be sure to read the post below RE: mail server quotas as well. Thanks for your patience and sorry for the inconvenience.

02/11/2008 06:39:17MT -- We are currently working on mail issues involving clients with mail on our clients5 server that is preventing logins to check mail and send mail. We’ll update this space as soon as we have more information. -Jeff

02/10/2008 16:20:33MT -- Hi folks - recent private domain name mail server upgrades have reset and repaired some broken mailbox disk space quotas. So some clients that previously had no restrictions imposed on mailbox sizes ...do have quotas now. Note though its possible your mailbox could now be full and you could bounce mail. It is recommended you check your mailbox. Best and quickest way to check what is on the mail server is your web-based Email; http://webmail.yourdomain.com

02/10/2008 10:46:54MT -- Hello everyone. Some may have noticed client list email messages this morning. We were doing server upgrades that resulted in a loss of settings in the mailing list software we use to email our clients. This caused the software to send eveyone a welcome letter. The loss also allowed everyone to reply to the messages, which were then sent out to everyone on the list. We have stopped the sending and are working on fixing the problem. There isn't anything you need to do. As soon as we have the list working we'll send out an announcement explaining the problem. I'm sorry for the confusion and trouble. -Jeff

02/09/2008 12:54:38MT -- E Street announces change in Email policy for redirects and groups. Due to excessive spam relaying thru private domain name mail servers via redirects... Redirects and Groups are not supported WITHOUT Spam & Filtering enabled for the domain. Sysadmins will be disabling redirects (making them regular Mailboxes) over the next few days- contact E Street for details if your redirects are disabled.

02/09/2008 12:53:27MT -- Server upgrades and maint today on Select hosting server platforms - webmasters are encouraged to hold off on updates in sites until 2/10 if possible -Thanks!

01/07/2008 15:30:50MT -- Hi Folks E Street will be phasing out some of our older dial-up numbers. This older dial-up network will be going away towards the end of this month and dial-up user are encouraged to search the current dial-up number list here on the support page for new numbers. -TO

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